WEBSHOP

: Please follow the steps below:

Click on the Webshop in the main menu above

You will be redirected to the login page – click 'Forgot your password'

Enter your email and click submit

An email will be sent to your inbox with details to reset your password

Remember to check your junk/spam folder as the reset password email may have gone there if it is not in your inbox

You can also change your password at anytime within the Webshop on the My Account page
: Permanent delivery address changes must be received in writing, emailed to: [email protected] Email address changes can not be made by the Customer Service team. Please login to your PRO Services account and access the My Account page. Here you can update your details including email address. If you are having any difficulties please contact [email protected]
: You can add an alternative address at the checkout by selecting the Alternative Delivery Address function. This is not a permanent change and will apply to the current order only.
: You must recalculate your cart before proceeding to Buy Now. If your cart has not been recalculated you will not be able to Buy Now.
: There is a 15kg order minimum at the Webshop.
: All orders are freight free.
: Recalculating the cart will apply any promotions or volume discounts applicable to your order.
: You will receive a newsletter 1 week before the start of each month with the details of next month's promotion inside

You can also view the Banner on the Home Page of the Breeders Website or Webshop

Promotions are also communicated via our Facebook Groups:
Royal Canin AU Dog Breeder Facebook Group Royal Canin AU Cat Breeder Facebook Group
: Yes, we have ongoing promotions and discounts at the Webshop:

Volume Discount

For details on these promotions please see our T&Cs:
https://www.promos.royalcanin.com.au/breeders/terms

PAYMENTS

: Yes, when you click on Buy Now you can then choose to pay by credit card or from your bank account (B2B).
: We accept Mastercard and Visa.
: You should be redirected to an order completed/successful screen if the payment and order is successful.

If you do not receive a success message, your order has not been received by us.

If it is not the case or if your payment is not going through during the check-out process then here is what could go wrong:

Have you checked your internet connectivity?

If you still have issues processing the payment check with your credit card provider

If you are still having issues please let us know or call us directly at:
Phone : 1300 657 021
Email : [email protected]
: We do not store any credit card information. The payment system provided is very secure. We understand that all information provided is confidential and not passed on to any third parties.

DELIVERY

: In Australia we ship from our warehouses in VIC, NSW, QLD and WA. Metro delivery can take 1-3 days, while rural deliveries may take up to 5 business days.
: Orders under 120kg are shipped via Star Track, partnering with Parcel Lab we provide email tracking updates including order dispatch, out for delivery, delivered and delayed if required. Your tracking number is available in these emails. Orders over 120kg are shipped via Airroad, for delivery queries please contact [email protected]
: When checking out/clicking Buy Now you are confirming that your order is final and complete. In most cases we are not able to amend orders once they are placed.
: Delivery instructions can only be added permanently on your account and not via the Webshop. Please contact [email protected] if you would like permanent delivery instructions added.
: For any order issues please contact us immediately on the contact details below. For damaged bags please take a picture of the damaged bag and make sure you have the correct order number before emailing us. You can contact us via phone or email:
Phone : 1300 657 021
Email : [email protected]

GENERAL ENQUIRIES

: To learn more about the Breeder Rewards Programme visit our dedicated Breeder Rewards FAQ page:
https://www.promos.royalcanin.com.au/breeder-rewards/faq
: Yes, you can learn about our Puppy & Kitten Packs process in detail here:
https://www.promos.royalcanin.com.au/breeders/puppy-and-kitten-packs
: We have a team of dedicated nutrition advisors who can be contacted at:
Phone : 1300 657 021
Email : [email protected]
: You can view the Terms and Conditions here:
https://www.promos.royalcanin.com.au/breeders/terms

Promoter	Royal Canin Australia Pty Ltd (ABN: 88 092 020 178), Tower 1, Level 23, 727 Collins Street, Docklands VIC 3008.
Promotional Period	12.01am (AEDT) 01/11/2024 to 11.59pm (AEDT) on 30/11/2024.
Who can enter?	Only Australian residents who: are aged 18 or over; and are a current member of the ROYAL CANIN® Breeders Club program and have a valid phone number and email address associated with their account. Membership of ROYAL CANIN® Breeders Club Program (and, consequently, participation in this promotion) is subject to the terms and conditions which apply to the ROYAL CANIN® Breeders Club Program available at https://www.promos.royalcanin.com.au/breeders/register as amended from time to time.
Who can't enter?	Australian residents who are not members of the Breeders Club on the ROYAL Canin Breeders Club Web Shop.
Where will the Promotion run?	The Promotion will run on Royal Canin Breeders Web Shop https://www.promos.royalcanin.com.au/breeders/signin-or-register
Qualifying requirements	To take part in this promotion, you must during the Promotional Period: Be a member of the Breeder Club; and Purchase an Eligible Product from the Webshop. Eligible Products include the following Puppy Starter Dry Bags: 30676 Mini Starter 15kg, 25366 Medium Starter 16kg and 30686 Maxi Starter 18kg. All other puppy/adult diets are excluded.
What is the Gift with Purchase?	Puppy Feeder (SKU Code: RAIPF37, one size feeding bowl). You will receive 1 Puppy Feeder (while stocks last) for every Eligible Product purchased in accordance with the qualifying requirements.
How many times can I enter?	You can take part in this promotion any time between the promotional dates & fulfil the qualifying requirements (While stocks last)
Gift with Purchase Value	The value of each Puppy Feeder is AUD$32.00.
How to claim this Gift?	There is no need to claim the gift as the Puppy Feeder will be automatically added to your shopping cart online.
Collection and use of your personal information	When an entrant becomes a Royal Canin breeders club member, the Personal Information provided by the entrant will be entered into a database and used by Royal Canin, Royal Canin related entities and agencies engaged by Royal Canin, for Royal Canin's current and future promotional and marketing purposes. Consenting to collection of Personal Information for promotional and marketing purposes from the Promoter is a condition of becoming a breeders club member. See https://www.mars.com/privacy. Should an entrant's Personal Information change, it is the entrant's responsibility to update the details in their Royal Canin Breeder Club membership by following the links at https://breeder.royalcanin.com/login The Promoter's Privacy Policy can be found at https://www.mars.com/privacy and includes information about: How to seek access to the personal information the Promoter holds about you and seek correction of the information; and How to complain about a privacy breach and how the Promoter will deal with such a complaint.