Congratulations on
your new adopted pet!

Royal Canin Shelter Program

Terms and Conditions

1. This offer is made by Royal Canin Australia Pty Ltd (ABN 88 092 020 178) of 727 Collins Street, Docklands VIC 3008 (Royal Canin).
   Eligibility
2. This offer is available to Australian residents who are aged 18 years and over (Valid Claimants) who adopt a pet from a participating Shelter. For the avoidance of doubt, a Shelter is an organisation that has a particular base, where animals are kept onsite prior to adoption (Shelter).
   Gift
3. The gift available under this offer (the Gift) is comprised of up to 2 x 40% off Royal Canin products vouchers (Voucher 1 and Voucher 2).
4. Voucher 1 expires 4 months from the date of issue and is valid for 40% off one full priced Royal Canin product purchase.
5. Voucher 2 expires 6 months from the date of issue and is valid for 40% off one full priced Royal Canin product purchase.
6. Vouchers are valid for use at participating shelters (Animal Welfare League QLD, Animal Welfare League SA, Cats Protection Society VIC, and Australian Animal Protection Society VIC) (Participating Shelters) and retail stores and online retailers (Petbarn, Budget Pet Products and Pet Circle) (Participating Retailers). Valid only at point of purchase. Not valid at shows or exhibitions. Not valid with any other offer and not redeemable for cash.
   Gift redemption
7. To claim the Gift you must:
   
   
   1. adopt a pet (cat, kitten, puppy or dog) from a participating Shelter; and
   2. either:
      
      
      1. at the time of adopting your pet, sign up to the Healthy Pets Club by following the instructions provided by Shelter staff member, including by clicking the verification link in the account validation email you will receive and providing the details of the Shelter where you adopted your pet;
         or
      2. at the time of adopting your pet, receive an offer flyer from Shelter Staff Member and follow the instructions on the flyer to sign up to the Healthy Pets Club, including by clicking the verification link in the account validation email you will receive and providing the details of the Shelter where you adopted your pet;
         or
      3. scan the QR code on your adoption flyer from the shelter at the time of adoption. If you are already a Healthy Pets Club member, login to your Healthy Pets Club account at https://www.promos.royalcanin.com.au/healthy-pets-club/login and follow the links to complete the Adoption Sign Up form, including by providing the details of the Shelter where you adopted your pet.
   3. Consent to receive marketing marterials, as a condition of entry to the promotion to the Healthy Pets Club.
   Claim
8. Submitting a Claim, constitutes acceptance of these terms and conditions ("Terms and Conditions").
9. If you adopted a pet from a Shelter, the participating Shelter where you adopted your pet will receive $10 back towards their Royal Canin food bill upon submission of your Claim.
10. Shortly after submitting a Claim, if you are a Valid Claimant, you will receive an email containing Voucher 1.
11. A second 40% off voucher will automatically be sent to your email address 3 weeks after the issue of voucher 1. Voucher 2 can only be provided to any Eligible Claimant if the Eligible Claimant is subscribed to receive marketing communications from Royal Canin. If an Eligible Claimant unsubscribes from Royal Canin communications, Royal Canin is not able to provide Voucher 2.
12. Each voucher is valid for 40% off one full priced ROYAL CANIN® product. Discount will be applied to the eligible product with the lowest value. Valid at Participating Retailers only. Valid only at point of purchase. Limited to one voucher per pet, maximum of 2 vouchers per 12 month period. Subject to any terms and conditions of the participating retailers. While stocks last. Valid in Australia only.
    Liability
13. Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights that consumers may have under any statute including the Competition and Consumer Act 2010 (Cth).
14. Except for any conditions, warranties and representations expressly stated in these Terms and Conditions, to the extent permitted by law Royal Canin excludes all conditions, warranties and representations in connection with any Gift.
15. Subject to paragraphs 13 and 14, Royal Canin and the agencies and companies associated with this offer are not liable (including in negligence) for:
    
    
    1. any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury (including allergies, skin conditions or other reactions), illness or death suffered in connection with this offer or any Gift, except for any liability which under statute cannot be excluded (in which case that liability is limited to the greatest extent allowed by law); or
    2. without limiting paragraph 15(a), any loss of, damage to or delay in delivery of any Gift.
16. This offer is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Facebook, Instagram and X (formerly Twitter). You provide your information to Royal Canin and not to any social media platform. You completely release any relevant social media platforms from any and all liability.
    Privacy
17. Royal Canin collects your personal information via the claim form when you submit your Claim. Royal Canin collects this personal information to administer this offer. You may be offered the optional opportunity to receive coupons, newsletters, informational materials, marketing communications about Royal Canin and its brands, products and services in the future. You will not be contacted for marketing purposes unless you have provided your express consent. Royal Canin may also use the personal information you provide for consumer care and research purposes and for other purposes as described in its privacy policy (see https://www.mars.com/privacy). Royal Canin may provide your personal information to its service providers in connection with managing this offer (for example, to its delivery service providers), in connection with conducting marketing (provided you have consented to receive marketing materials) and for consumer care and research purposes.
18. If Royal Canin does not collect your personal information, you may not be able to claim a Gift or receive communications about our brands, products and services, which may be of interest to you. Royal Canin may disclose your personal information to its family of companies and to their vendors or service providers for the purposes of facilitating this offer, who may also contact you including to verify delivery details and provide you with delivery tracking information. These companies may be based overseas, including in France or Singapore.
19. Royal Canin's privacy policy (see https://www.mars.com/privacy) contains information about:
    
    
    1. how you may seek to access your personal information that is held by Royal Canin and seek correction of such information; and
    2. how you may complain about a breach of the Australian or New Zealand Privacy Principles, or a registered privacy code that binds Royal Canin, and how Royal Canin will deal with such a complaint.
20. If you need to contact Royal Canin, or have any questions, please use the online contact form, available at https://www.royalcanin.com/au/contact-us or email [email protected] or our pet health nutrition team [email protected] or call 1800 622 969.
    General
21. You are responsible for your own costs associated with participating in this offer. If you participate using multiple email addresses, phone numbers or names, you may be disqualified.
22. Royal Canin may, at any time, require you to produce documentation to establish to Royal Canin's satisfaction your eligibility to participate in this offer (for example, documentation establishing your identity, age and place of residence). Failure by Royal Canin to enforce any of its rights at any stage does not waive those rights.
23. Royal Canin may exclude or suspend you from this offer or from receiving benefits under this offer if you:
    
    
    1. breach these Terms and Conditions;
    2. engage in any conduct that may jeopardise the fair and proper conduct of the offer;
    3. act in a disruptive, annoying, threatening, abusive or harassing manner;
    4. do anything that may diminish the good name or reputation of Royal Canin or any of its brands, products, related entities or contractors;
    5. breach any law in connection with this offer; or
    6. behave in a way that is otherwise inappropriate in the opinion of Royal Canin.
24. Royal Canin is not liable if this offer cannot run as planned for any reason beyond Royal Canin's reasonable control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure. Where it is reasonably practical for it to do so, Royal Canin will notify you of any such delay or failure.
25. Gifts cannot be transferred or exchanged, nor redeemed for cash.
26. Royal Canin is not responsible for any tax implications arising from you participating in this offer. You should seek independent financial advice. If for GST purposes this offer results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office's stated view that where the parties are at arm's length, goods and services exchanged are of equal GST inclusive market values.
27. Royal Canin may amend these Terms and Conditions from time to time, provided that the amendments do not cause unreasonable financial or other detriment to consumers. The amended Terms and Conditions will apply from the time they are posted on the Royal Canin website or otherwise notified to consumers, or such later time as is stated in the amended Terms and Conditions.
28. Royal Canin may terminate this offer by notifying consumers on the Royal Canin website or otherwise, provided that Royal Canin provides sufficient notice so that the termination does not cause unreasonable financial or other detriment to consumers.

Royal Canin Rescue Program

Terms and Conditions

1. This offer is made by Royal Canin Australia Pty Ltd (ABN 88 092 020 178) of 727 Collins Street, Docklands VIC 3008 (Royal Canin).
   Eligibility
2. This offer is available to Australian residents who are aged 18 years and over (Valid Claimants) who adopt a pet from a participating Rescue. For the avoidance of doubt, a Rescue is an organisation that does not have a particular base, where animals are kept with foster carers (Rescue Foster Carers) prior to adoption (Rescue).
   Gift
3. The gift available under this offer (the Gift) is comprised of up to 2 x 40% off Royal Canin products vouchers (Voucher 1 and Voucher 2).
4. Voucher 1 expires 4 months from the date of issue and is valid for 40% off one full priced Royal Canin product purchase.
5. Voucher 2 expires 6 months from the date of issue and is valid for 40% off one full priced Royal Canin product purchase.
6. Vouchers are valid for use at participating retail stores and online retailers (Petbarn, Budget Pet Products and Pet Circle) (Participating Retailers). Valid only at point of purchase. Not valid at shows or exhibitions. Not valid with any other offer and not redeemable for cash.
   Gift redemption
7. To claim the Gift you must:
   
   
   1. adopt a pet (cat, kitten, puppy or dog) from a participating Rescue; and
   2. either:
      
      
      1. at the time of adopting your pet, sign up to the Healthy Pets Club by following the instructions provided by Rescue Foster Carer, including by clicking the verification link in the account validation email you will receive and providing the details of the Rescue where you adopted your pet;
         or
      2. at the time of adopting your pet, receive an offer flyer from Rescue Foster Carer and follow the instructions on the flyer to sign up to the Healthy Pets Club, including by clicking the verification link in the account validation email you will receive and providing the details of the Rescue where you adopted your pet;
         or
      3. scan the QR code on your adoption flyer from the shelter at the time of adoption. If you are already a Healthy Pets Club member, login to your Healthy Pets Club account at https://www.promos.royalcanin.com.au/healthy-pets-club/login and follow the links to complete the Adoption Sign Up form, including by providing the details of the Rescue where you adopted your pet.
   3. Consent to receive marketing marterials, as a condition of entry to the promotion to the Healthy Pets Club.
   Claim
8. Submitting a Claim, constitutes acceptance of these terms and conditions ("Terms and Conditions").
9. Shortly after submitting a Claim, if you are a Valid Claimant, you will receive an email containing Voucher 1.
10. A second 40% off voucher will automatically be sent to your email address 3 weeks after the issue of voucher 1. Voucher 2 can only be provided to any Eligible Claimant if the Eligible Claimant is subscribed to receive marketing communications from Royal Canin. If an Eligible Claimant unsubscribes from Royal Canin communications, Royal Canin is not able to provide Voucher 2.
11. Each voucher is valid for 40% off one full priced ROYAL CANIN® product. Discount will be applied to the eligible product with the lowest value. Valid at Participating Retailers only. Valid only at point of purchase. Limited to one voucher per pet, maximum of 2 vouchers per 12 month period. Subject to any terms and conditions of the participating retailers. While stocks last. Valid in Australia only.
    Liability
12. Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights that consumers may have under any statute including the Competition and Consumer Act 2010 (Cth).
13. Except for any conditions, warranties and representations expressly stated in these Terms and Conditions, to the extent permitted by law Royal Canin excludes all conditions, warranties and representations in connection with any Gift.
14. Subject to paragraphs 12 and 13, Royal Canin and the agencies and companies associated with this offer are not liable (including in negligence) for:
    
    
    1. any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury (including allergies, skin conditions or other reactions), illness or death suffered in connection with this offer or any Gift, except for any liability which under statute cannot be excluded (in which case that liability is limited to the greatest extent allowed by law); or
    2. without limiting paragraph 14(a), any loss of, damage to or delay in delivery of any Gift.
15. This offer is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Facebook, Instagram and X (formerly Twitter). You provide your information to Royal Canin and not to any social media platform. You completely release any relevant social media platforms from any and all liability.
    Privacy
16. Royal Canin collects your personal information via the claim form when you submit your Claim. Royal Canin collects this personal information to administer this offer. You may be offered the optional opportunity to receive coupons, newsletters, informational materials, marketing communications about Royal Canin and its brands, products and services in the future. You will not be contacted for marketing purposes unless you have provided your express consent. Royal Canin may also use the personal information you provide for consumer care and research purposes and for other purposes as described in its privacy policy (see https://www.mars.com/privacy). Royal Canin may provide your personal information to its service providers in connection with managing this offer (for example, to its delivery service providers), in connection with conducting marketing (provided you have consented to receive marketing materials) and for consumer care and research purposes.
17. If Royal Canin does not collect your personal information, you may not be able to claim a Gift or receive communications about our brands, products and services, which may be of interest to you. Royal Canin may disclose your personal information to its family of companies and to their vendors or service providers for the purposes of facilitating this offer, who may also contact you including to verify delivery details and provide you with delivery tracking information. These companies may be based overseas, including in France or Singapore.
18. Royal Canin's privacy policy (see https://www.mars.com/privacy) contains information about:
    
    
    1. how you may seek to access your personal information that is held by Royal Canin and seek correction of such information; and
    2. how you may complain about a breach of the Australian or New Zealand Privacy Principles, or a registered privacy code that binds Royal Canin, and how Royal Canin will deal with such a complaint.
19. If you need to contact Royal Canin, or have any questions, please use the online contact form, available at https://www.royalcanin.com/au/contact-us or email [email protected] or our pet health nutrition team [email protected] or call 1800 622 969.
    General
20. You are responsible for your own costs associated with participating in this offer. If you participate using multiple email addresses, phone numbers or names, you may be disqualified.
21. Royal Canin may, at any time, require you to produce documentation to establish to Royal Canin's satisfaction your eligibility to participate in this offer (for example, documentation establishing your identity, age and place of residence). Failure by Royal Canin to enforce any of its rights at any stage does not waive those rights.
22. Royal Canin may exclude or suspend you from this offer or from receiving benefits under this offer if you:
    
    
    1. breach these Terms and Conditions;
    2. engage in any conduct that may jeopardise the fair and proper conduct of the offer;
    3. act in a disruptive, annoying, threatening, abusive or harassing manner;
    4. do anything that may diminish the good name or reputation of Royal Canin or any of its brands, products, related entities or contractors;
    5. breach any law in connection with this offer; or
    6. behave in a way that is otherwise inappropriate in the opinion of Royal Canin.
23. Royal Canin is not liable if this offer cannot run as planned for any reason beyond Royal Canin's reasonable control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure. Where it is reasonably practical for it to do so, Royal Canin will notify you of any such delay or failure.
24. Gifts cannot be transferred or exchanged, nor redeemed for cash.
25. Royal Canin is not responsible for any tax implications arising from you participating in this offer. You should seek independent financial advice. If for GST purposes this offer results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office's stated view that where the parties are at arm's length, goods and services exchanged are of equal GST inclusive market values.
26. Royal Canin may amend these Terms and Conditions from time to time, provided that the amendments do not cause unreasonable financial or other detriment to consumers. The amended Terms and Conditions will apply from the time they are posted on the Royal Canin website or otherwise notified to consumers, or such later time as is stated in the amended Terms and Conditions.
27. Royal Canin may terminate this offer by notifying consumers on the Royal Canin website or otherwise, provided that Royal Canin provides sufficient notice so that the termination does not cause unreasonable financial or other detriment to consumers.

The ROYAL CANIN® Healthy Pets Club ("the Club") offers registered pet owners access to the latest information and advice about pet health, nutrition and our latest promotions and events. Pet owners will be issued an account where they can maintain their pet details. By registering you are accepting the terms and conditions set out below as well as our Privacy & Copyright terms.

1. The Club is a membership program accessible to cat and dog owners that meet the eligibility requirements set out in clause 2. To register to the Club you must join here. Membership will only be activated upon confirming via email validation.
2. As per our standard terms and conditions Club membership is only open to:
   
   
   • 1. Persons aged 18 and over; and
   • 2. Residents of Australia,
   on a one account per person basis.
3. Royal Canin reserves the right to refuse Club membership at its sole discretion.
4. Royal Canin reserves the right to amend or terminate the Club for any reason, at any time, and at its discretion.
5. All personal details provided by you must be correct and it is your responsibility to inform Royal Canin of any changes via the Club account login. You agree that Royal Canin cannot be held liable for any losses due to missing or incorrect data or other such occurrence.
6. Membership of the Club is non-transferable and must only to be used by the registered Club member.
7. Club members wishing to close their Club membership may do so by deregistering their account via the Club account login or by contacting Royal Canin via email at: [email protected] with the subject line: "De-register my ROYAL CANIN® Healthy Pets Club Account".
8. Abuse or misuse will not be tolerated and Royal Canin reserves the right to remove, recall, decline, withdraw or suspend any Club membership for any reason, at any time, and at its discretion.
   PRIVACY
9. ROYAL CANIN® (Royal Canin, we, us or our) collects your personal information via this entry form to validate your registration into the Club. We collect and use this personal information to send you marketing communications about our brands, products and/or services. We may also use the personal information you give us for any other purpose of the Club, including to provide prizes, for consumer care and research purposes, and for other purposes, including as described in our privacy policy. By registering for the Club, you consent to our collection and use of your personal information in this manner.
10. We may disclose your personal information to our related bodies corporate, to our vendors or service providers, or to other third parties for the purposes of the Club. These companies may be based overseas, including in France. We require these companies to comply with the Australian privacy laws that apply to your personal information.
11. Our privacy policy at https://www.mars.com/privacy-policy contains information about:
    
    
    • How you may access the personal information that is held by us and seek correction of such information; and
    • How you may complain about a breach of the Australian Privacy Principles, or a registered privacy code that binds us, and how we will deal with such a complaint.
12. If you need to contact us, or have any questions, please use the online contact form or email our pet health nutrition line.